Policies

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Refund Policy

Sophaya stands behind it is work and always seeks to deliver high quality services. But we know sometimes plans change unexpectedly. We try to accommodate circumstances when we can, and our refund policies are built to accommodate circumstances whenever we can.

Refunds for In-person facilitations, workshops, or training:

  • 100% fee refund for any event canceled at least 15 business days prior to the scheduled date. NOTE: Client is fully responsible for any expenses incurred e.g. room rentals, equipment rentals, travel expenses already purchased (plane tickets, non-refundable hotel rooms, etc.).
  • 50% fee refund for any event canceled within 14 business days of the scheduled date. NOTE: Client is also fully responsible for any expenses incurred e.g. room rentals, equipment rentals, travel expenses already purchased (plane tickets, non-refundable hotel rooms, etc.).
  • No fee refund for any event canceled within 24 hours of the scheduled date. NOTE: Client is also fully responsible for any expenses incurred e.g. room rentals, equipment rentals, travel expenses already purchased (plane tickets, non-refundable hotel rooms, etc.).

Refunds for any online courses, custom eLearning programs, and Remote Nation Institute Remote Work professional certification programs for Sophaya/Remote Nation Institute programs:

  1. 100% fee refund within 7 calendar days of registration, for any Sophaya or Remote Nation Institute open-enrollment online courses/programs when students have not logged into their enrolled program. On a case by case basis and at Sophaya’s discretion, the student has an opportunity to negotiate with Sophaya to put access ‘on hold’ and start again at a later date, within 1 year of purchase of the course/program.  NOTE: registration and login are two different activities – registration is an email notification, login requires action on the part of the registrant to electronically sign in to our LMS system.
  2. There is no refund after a student logs into any online course/program and has accessed the materials. On a case by case basis and at Sophaya’s discretion, the student has an opportunity to negotiate with Sophaya to put access ‘on hold’ and start again at a later date, within 1 year of purchase of the course/program.
  3. For custom eLearning programs, Sophaya will refund at 100% once a contract is signed if course development work has not started. Once course development work is underway, Sophaya will refund up to 50% depending on stage of development. NOTE: Client is fully responsible for any expenses incurred because of the project requirements e.g. pre-paid services e.g. video editing/ course design/curriculum customization or room rentals, equipment rentals, travel expenses already purchased (plane tickets, non-refundable hotel rooms, etc.). 

Speaking fees are refundable if the event is cancelled at least 5 days prior to the scheduled date. Client is fully responsible for any expenses incurred e.g. room rentals, equipment rentals, travel expenses already purchased (plane tickets, non-refundable hotel rooms, etc.).

Refund and cancellation terms for consulting and/or executive coaching engagements will be built into the contract for each consulting and/or executive coaching engagement and is determined by the scope of work required by the consulting and/or executive coaching project. 

Grievance Policy

At Sophaya we hold ourselves to the highest professional standards and we always seek to partner with integrity and professionalism during all our client, vendor, and partner interactions. We also welcome feedback. If anyone we interact with has a concern or question, please contact Sophaya’s CEO, Mari Anne Snow at or via phone at 401.286.9828 to discuss.

Technology-Based Learning Policy

Students who enroll into our technology-based, either self-paced or livestream, learning programs (our courses and programs that are housed and delivered online) will be responsible for providing themselves with regular access to a reliable computer that has current standard software. Reliable internet access will also be required, to watch the online lectures, participate in the knowledge check activities such as quizzes, download materials and upload homework, and interact with the instructor and staff by email and video conferencing. Access to a dedicated, comfortable workspace with the ability to print is encouraged and earphones or earbuds may also be helpful.

Grading Policy

Sophaya typically evaluates our student’s performance through percentage and letter grade. For successful completion and graduation from a course or program, a C-average is required.  On occasion and where indicated in a project proposal, contract of engagement or syllabus, a course will be graded with a ‘Pass’ or ‘Fail’.

A grade of ‘W’ indicates that a student has withdrawn from the course or program and has received a refund. A grade of ‘I’ indicates that a student has been graded Incomplete, removed from the course or program and is not eligible for a refund.

Contact us to learn more about customized training options or expert group facilitation or moderation, and executive coaching services.